£21,840
Average salary at age 20
£34,320
Average Salary
33
Average hours per week
Description
Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.Main Tasks
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
- Co-ordinates and controls the work of those within customer services departments;
- Discusses customer responses with other managers with a view to improving the product or service provided;
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
Qualifications
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.What Customer service managers and supervisors studied in higher education
| Occupation | Percentage Value |
|---|---|
| (L4) Social policy | 1 |
| (L7) Human & social geography | 1 |
| (W2) Design studies | 5 |
| (L3) Sociology | 4 |
| (C1) Biology | 2 |
| (H3) Mechanical engineering | 1 |
| (F1) Chemistry | 1 |
| (C8) Psychology | 6 |
| (W1) Fine art | 1 |
| (W3) Music | 1 |
| (F8) Physical geographical sciences | 1 |
| (W8) Imaginative writing | 2 |
| (V4) Archaeology | 1 |
| (W6) Cinematics & photography | 2 |
| (Q3) English studies | 5 |
| (L2) Politics | 2 |
| (H1) General engineering | 1 |
| (B7) Nursing | 1 |
| (N5) Marketing | 2 |
| (W4) Drama | 3 |
| (M1) Law by area | 4 |
| (M2) Law by topic | 2 |
| (N8) Hospitality, leisure, sport, tourism & transport | 6 |
| (B9) Others in subjects allied to medicine | 1 |
| (B1) Anatomy, physiology & pathology | 1 |
| (P5) Journalism | 1 |
| (N6) Human resource management | 1 |
| (V5) Philosophy | 2 |
| (F3) Physics | 1 |
| (L1) Economics | 2 |
| (N1) Business studies | 8 |
| (X3) Academic studies in education | 1 |
| (V6) Theology & religious studies | 1 |
| (X1) Training teachers | 2 |
| (K4) Planning (urban, rural & regional) | 1 |
| (N4) Accounting | 2 |
| (C6) Sport & exercise science | 3 |
| (P3) Media studies | 2 |
| (N2) Management studies | 3 |
| (V1) History by period | 3 |
| (N3) Finance | 1 |
| (Q8) Classical studies | 1 |
| (H6) Electronic & electrical engineering | 1 |
| (I1) Computer science | 4 |
UK Prospects
127600
Workforce Size
4.01%
Predicted growth 2024 - 2027
17042
Predicted Replacement 2024 - 2027
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