Taking a college course like a Level 2 or 3 Diploma in Customer Service could help you to develop skills for this role.

Entry requirements

You'll usually need:

• 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
• 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

You can apply to a bank or building society to do a Customer Services Practitioner Level 2 Intermediate Apprenticeship, or a Senior Financial Services Customer Adviser Level 3 Advanced Apprenticeship.

These take around 1 year to complete. They combine on-the-job training and time spent learning about financial products and banking services.

Entry requirements

You'll usually need:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
• 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

Entry requirements vary between employers if you want to apply directly.

You may find it useful to have 4 or more GCSEs at grades 9 to 4 (A* to C) or equivalent qualifications, including English and maths.

Some employers may ask you to pass selection tests when you apply.

You'll need:

• customer service skills
• to be thorough and pay attention to detail
• the ability to work well with others
• patience and the ability to remain calm in stressful situations
• administration skills
• the ability to sell products and services
• sensitivity and understanding
• excellent verbal communication skills
• to be able to use a computer and the main software packages competently

You'll need to:

• pass enhanced background checks

You will:

• process payments and withdrawals
• set up and maintain customers' accounts
• deal with calls, emails and face-to-face enquiries
• promote and sell financial products and services to customers
• use the IT system to update account details
• do general administration tasks
• operate UK and overseas currency tills
• help customers who can, to self-serve in the branch using digital apps

You could work in a bank or in a contact centre.

You may need to wear a uniform.