You can do a college course in travel and tourism or customer service, which may be helpful when looking for work.

If you want to work with children on their holidays, for example organising activities, then doing a childcare qualification at college could be useful.

Entry requirements

Entry requirements for these courses vary.

To apply directly for resort representative jobs, you'll usually need:

• to be 18 or over
• a friendly and outgoing personality
• experience of working with the public
• GCSEs at grades 9 to 4 (A* to C) including English and maths

If you apply for a job as a children's representative, you may need a qualification in childcare, though companies will often give training to successful applicants.

It's important to check job descriptions carefully when applying to make sure you know exactly what skills are required. For example, as a winter sports activities representative, the ability to ski may be needed, though for ski resort hotel reps, this may not be the case.

You'll need:

• customer service skills
• to be thorough and pay attention to detail
• the ability to sell products and services
• the ability to accept criticism and work well under pressure
• leadership skills
• to enjoy working with other people
• to be flexible and open to change
• administration skills
• to be able to use a computer and the main software packages competently

A driving licence may be required for some jobs.

As a resort representative, you would:

• meet groups of holidaymakers when they arrive
• take holidaymakers by coach to their accommodation
• hold welcome meetings and answer questions
• plan and lead group activities for all ages
• keep guests up to date with hotel and activities information
• accompany groups on sightseeing trips
• organise car, bike or equipment hire
• deal with problems and emergencies

You could work in a hotel or in holiday accomodation.

Your working environment may be physically active.

You may need to wear a uniform.