You could do a college course, which would teach you some of the skills and knowledge you need in this job.

Relevant courses include:

• business and administration
• sales and account management
• T Level in Management and Administration

Entry requirements

Entry requirements for these courses vary.

• 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level

You could get into this job by applying to do a Business Administrator Level 3 Advanced Apprenticeship.

Entry requirements

You'll usually need:

• 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

You may be able to work your way into this role by starting as a receptionist or administration assistant and learning on the job.

You could apply directly if you've got the relevant skills and knowledge needed to do this job.

Some employers may ask for GCSEs at grades 9 to 4 (A* to C), including English and maths, or equivalent qualifications.

Customer service and IT skills will also be useful.

You'll need:

• customer service skills
• excellent verbal communication skills
• business management skills
• the ability to use your initiative
• the ability to work well with others
• persuading and negotiating skills
• persistence and determination
• maths knowledge
• to be able to use a computer and the main software packages confidently

As a sales administrator you could:

• answer customer enquiries over the phone, by email and face to face
• take and process customer orders and payments
• do credit checks, raise invoices and deal with paperwork
• update customer records
• check stock and re-order supplies
• organise deliveries
• provide after-sales support
• type up documents like letters and reports

You could work in an office or in a contact centre.