Summary

You’ll join a friendly team acting as the first point of contact for all customers enquires with a strong focus on providing a fantastic service. The knowledge & skills you'll gain could lead to a range of career options in customer services and Housing management. £14,962.50 year 1 , increasing to £18,703.12 or Real Living Wage (age related).

• Answering incoming calls and learning to deal with a wide range of  customer enquiries
• Responding to emails, web chat and face to face enquiries in a professional manner
• Using a Customer Record Management (CRM) system to record, appoint and monitor information to process all customer requests
• Developing customer service knowledge and skills to ensure all customer enquiries are dealt with effectively, striving to resolve first time and in a timely manner, promoting a centre of excellence in Customer Service
• Learning how to respond to the diverse needs of our customer base
• Building relationships and working closely with internal teams and our external contacts to ensure a quality and seamless customer journey
• Ensuring data is kept up to date, paying attention to detail and ensuring compliance with GDPR regulations

Employment

Employer

We manage over 5000 homes across East Cheshire and the High Peak, working with customers and partners to provide safe homes and thriving communities. Become an apprentice with our Customer Services Team, and you’ll gain experience working in a full-time role for an organisation that makes a difference to people's lives.

Training Provider

Training To Be Provided

A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach.  Learners will be required to showcase a work related case study as part of the programme.

How To Apply

To learn more about this apprenticeship vacancy, and for instructions on how to apply, please view the vacancy on the GOV.UK Find An Apprenticeship Service.